I have worked both as an employee at Glidden Paints and as a painting contractor. A few years before the COVID pandemic, I heard about a local paint store in East Aurora, NY, going up for sale. The existing business had a strong reputation within the East Aurora homeowner community, but I saw an opportunity to expand into the contractor market. The business had been established in East Aurora since the mid-90s, with a focus primarily on retail business. As a contractor, I’ve focused on growing the contracting side by utilizing my existing contacts. We’ve been working with larger contractors, which is why we needed a new POS system to track jobs, pricing, and improve the accuracy of our monthly statements to them.
We pride ourselves on customer service and saw an opportunity with Rundoo to expand on that idea. We first learned about Rundoo through Benjamin Moore when a representative told me about it, and I followed up the next day. We connected with Max within the week, and we’ve been live since January 5. Our previous point of sale, Keystroke, was very basic. It was a general-purpose system that could be used for restaurants but wasn’t tailored to paint sales. We’re still learning how to use Rundoo, having used it for less than a month, but we’ve already discovered great features like emailing invoices and statements, which have been a big hit with our customers.
Before going live, they set up a temporary system for us to experiment with and become comfortable, which was a huge help. Everyone I’ve dealt with at Rundoo – Max, Andrew, and Tyler – has been beyond helpful. We were the very first remote setup, and the transition from Keystroke was incredibly easy. We set up all the hardware the night before, walked in at 8 o’clock the next morning, and were ready to go. We had support available all day if we needed it, but Rundoo is so simple to use that we didn’t require much assistance. The Live Chat feature is amazing, offering incredibly fast responses. I highly recommend this system to any paint store looking to improve its operations!
