We’ve been in business for about 6 years, since 2018. It’s just my husband, Chris, and me here at the store. Chris was a painter for 20+ years and we have a long history of flipping houses and being in the remodeling world.  Benjamin Moore was always our paint of choice.  My husband’s uncle, Max, who inspired the name “ColorMaxx”, was part of the store as a silent partner. Max has a specialty finishes business selling coatings to cabinet and furniture makers, and Ben Moore was encouraging him to open a retail store in Carlisle, PA. Max had broached the idea with Chris, but it wasn’t until Chris was injured during a painting job that he reconsidered the store concept and thought about his next chapter. I was working an office job at the time, doing payables, and when my job got outsourced, the pieces fell into place and we decided to open ColorMaxx.

Over the last 6 years, we’ve used 3 different POS systems, which is crazy! The first system was chosen as the same system Max’s business was already using. It was an awesome accounting system, but the retail side of things was complicated and slow, which made for a poor customer experience. We heard about Epicor through Benjamin Moore and decided to try that in late 2022. After only a few months with Epicor, Max and Tyler stopped by our store. They wanted to learn about our current system and share what Rundoo was like.  And even though we were not happy with the system we’d just changed to, we weren’t really interested since we had just done a conversion.  The process of switching to another POS was scary, not knowing if it would be a better POS.

Max was very knowledgeable and helpful.  I asked a lot of questions and he had all of the right answers. Anything I wanted from a POS, Rundoo was able to do. After leaving,  Max followed up with some more information and even set up a test environment with our data, no strings attached, and allowed me to poke around the system and see how our business data looked in Rundoo. That is what really sold me. Any questions I had from trying out the system, they would immediately help me.  I noticed a lot of things that were better about Rundoo. First, our previous POS had a clunky payment experience that would often auto-kick us out, which meant the customer had to pull their card out again; this is a little thing, but really mattered when there were several customers in line. Looking things up in our other POS was complicated, too, unless you knew exactly what you were looking for, and the training to get setup and transfer info from the first system all felt unsupported. On the other hand, Rundoo gave me a demo environment, walked me through everything, and had some key things like the better card processing, strong search capabilities, and a contractor app.

Between this smooth trial experience and knowing they would find a solution to handle the current POS contract, and that I would not be locked into a new contract through Rundoo, my mind was put at ease.  It didn’t hurt that I was working with a “Max”, too. When we signed and asked how long it would take to go live, they said it could happen as quickly or slowly as we wanted.. It happened really quickly, which was scary and exciting.

What’s been great about Rundoo is how easy it is for anyone to pick up. They have helpful Rundocs guides, and even without those directions, we tried to do what we thought you should be able to do in the system and it did it! It is very intuitive.

We knew right away that we loved it as soon as we went live. The customer facing experience was so easy and even our customers started commenting on the look and reliability of the card machines. Having the app for contractors has been amazing. They tend to make their payments faster with the convenience of paying through their phones.

We love being able to share product feedback on the Ideas Board. It’s easy to submit and track those ideas. It’s been fun watching them come to life, like better navigation bar improvements and receipt printer updates. We know that there is a lot more in the works and we look forward to those changes. Rundoo just keeps getting better and better.

We are so happy we made the change to Rundoo.