MY JOURNEY with Colors Inc started 16 years ago when I was working as a paint contractor. I ended up buying Colors Inc, which was a big change in my career path. I went from managing 25 employees to just two at the store. It felt like jumping into a pool without knowing how to swim.
I wanted to shift from managing a large contracting crew to a smaller, more focused retail team. Additionally, as a former customer of Colors Inc, I noticed they were doing things in a strange way. I started asking questions and quickly realized there were many areas where I could improve the business. So, I bought the shop and began making changes. One thing I noticed that was slowing them down and preventing optimized operations was their point-of-sale system. Recently, I learned that QuickBooks point-of-sale was closing in October, so I reached out to my Benjamin Moore rep, who introduced me to Decor Fusion and Rundoo.
I checked out both Decor Fusion and Rundoo, and when I spoke with Nick and Joe, it became clear to me. Efficiency and change were central to my business, and Rundoo played a key role in that transformation. Rundoo offered something unique—they were innovative and adaptable. I didn't want to be just another customer to a large company; I wanted to collaborate with the team and grow alongside Rundoo.
When I was looking to switch our point-of-sale system, what mattered most was finding the right fit for us. Some other companies had been around longer and were more established, but Rundoo offered something the others didn’t: an intuitive and user-friendly interface. One of my employees isn't very tech-savvy, so it was crucial to me that he could easily use Rundoo's system and feel involved in the transition. I knew change would be difficult for him, so I aimed to make the transition as smooth as possible. The other systems appeared too complicated. Rundoo not only offered a simple solution to streamline my business, but also had exceptional customer support that made it easy for my employees to learn and effectively use the software.
I have a memorable experience with Rundoo that highlights the difference between them and their competitors. It was a Sunday evening, the night before Rundoo’s system went live at Colors Inc. The Rundoo team was in my store handling technical tasks I wouldn't have known how to do. A customer service helpline wouldn't have been able to explain them effectively. They were preparing all the data for our Monday morning opening, and that experience was the most personalized and exceptional customer service I’ve ever encountered in the industry.
Their commitment to helping customers is unmatched by any competitors—not just because they are smaller, but because Rundoo treats you like part of their family, willing to do anything for you. Switching to Rundoo has been a collaborative process, and we are part of an evolving journey. The product is constantly improving, and we see updates regularly. I’m proud to have been part of this journey, and I’m excited to see where Rundoo goes and how many people they continue to help.
