For 25 years, my husband worked as a painting contractor, having apprenticed under an old-school painter before starting his own business. While he was out on job sites, I was home raising our kids. We always bought our supplies from a local Benjamin Moore paint store, where my husband had built a close friendship with the owner over the years. It was a second-generation family business, and customer service was at the heart of everything they did.
One day, my husband casually mentioned to the owner that if he ever wanted to sell, we’d be interested. Time passed, and we didn’t hear anything—until suddenly, he told us, “Are you ready to buy?” It caught us off guard, but after spending a few days talking with him and seeing how well the business fit our family, we decided to take the leap. Six months after we took over, the owner passed away, leaving us with the responsibility of carrying on his legacy. The store had been in the community since 1936, and we were determined to keep it alive.
When we took over, we quickly realized that while the business had a strong reputation, its processes were outdated. Everything was done on a triplicate paper system—every sale was handwritten, and customers got a carbon copy. It was time-consuming, inefficient, and left room for errors. Our first priority was implementing a modern point-of-sale system to streamline operations.
Benjamin Moore recommended a system called Decor, so we jumped in. At first, it was overwhelming. I felt thrown into it with little guidance, but over time, I got used to it. While it worked, there were frustrating limitations, like issues with credit card fees and a lack of flexibility. It wasn’t terrible, but it wasn’t the perfect fit for us.
That’s when I heard about Rundoo. At first, I was intrigued by how tailored it seemed for retailers like us. After talking with the team—especially Max and Nick—I decided to give it a shot. What I immediately loved was how accommodating they were. Unlike other software, Rundoo didn’t just expect us to adapt to it; it adapted to us.
The transition was smooth, and my employees—some of whom are older and not as tech-savvy—found Rundoo way more intuitive. It felt like moving from an Atari to a PlayStation 5. The interface was familiar, like using a website, so they picked it up quickly.
Of course, no system is perfect, but what sets Rundoo apart is their responsiveness. If something isn’t working, they actually listen and work on solutions. Han, in particular, has been amazing at making sure our needs are heard.
Today, our business runs more efficiently than ever. Rundoo has given us the tools to keep our store thriving while still honoring the legacy of exceptional service that’s been at its core for generations.
